Delivery & Returns

Thank you for shopping at Indigo Blue Trading.

Payment

We accept payments securely via Shopify Payments (Visa, MasterCard & American Express) or Paypal.

All payments must be received and authorised prior to despatch. 

Non UK Customers

We have a currency convertor facility (next to the search box and the top left of the page) which will automatically convert all product prices to Euro's (EUR), United States Dollars (USD) or Canadian Dollars (CAD) for you.

Delivery

FREE STANDARD UK DELIVERY (ORDERS OVER £100)

We offer a free 3-5 working day standard delivery service for all orders of standard items totalling over £100 (excluding delivery cost) to UK Mainland only.

OTHER DELIVERY OPTIONS

All payments must be received and authorised prior to despatch.

All orders will be posted to you via Royal Mail (UK), myHermes UK Parcel Delivery or Royal Mail Airmail if you are located overseas. 

You will be charged a flat/fixed postage fee for your order, regardless of the number of products that you purchase.

 The fixed postage rates are as follows:

UK: £3.99 (2-6 working days) £5.99 (First Class Royal Mail)
European Countries: £14.95 (6-10 working days)
Rest of World: £19.95-£32.95 (10-14 working days) the cost may increase due to weight and size (see below)

Only one delivery charge will be applied to your order, providing that it is all being delivered to the same address. If you require multiple delivery addresses then please place a separate order for each delivery address.
All items are securely packaged to ensure that they are not damaged during shipping. Fragile Items including ceramics are not suitable for long distance postage due to their fragility.
All orders are usually sent within 24 hours, and notification of the dispatch is sent to you by email. Please let us know if you need an item urgently. 
In the event that an item is temporarily out of stock, we will notify you of the delay.  We will contact you to let you know when the item will be back in stock.

Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required. If you are not willing to pay the extra charge we will issue you with an immediate full refund.

Some orders delivered to destinations outside of the EU may be subject to additional taxes, fees, levies or other charges, subject to local legislation. The recipient of the order is responsible for these fees and is required to make payment where asked by local customs. When ordering goods to be delivered to someone other than yourself, please ensure they are aware they are responsible for these additional charges. These charges vary by destination so we are unable to provide information about these charges at the point of order. We would advise you to check the applicable import charges when ordering for delivery to non-UK destinations.

Furthermore in the event that goods are subsequently returned, we are unable to refund any duties, taxes, fees or any other levies imposed by the local customs and excise at the parcel destination.

Returns

We hope that you will be delighted with your purchase. However, If you are not entirely satisfied with it please contact us immediately and we will gladly exchange or refund the purchase price (excluding postage costs) of the item providing it is returned in its original unused condition within 7 days.  

For hygiene reasons, earrings are excluded from this returns policy. Please ensure that the returned item is packaged adequately as failure to do so may result in no refund being given.

You must return the products to us at your own cost. You are responsible for the items until they are received at the return address and thus we advise customers to request a free certificate of posting or receipt from the post office or courier and retain this until receipt is confirmed by us.

Where an email address is provided we will confirm any cancellation or refund by email, you should expect your refund within 10 working days from dispatch of your returned item.

Please ensure that you check all items upon receipt, as faulty or damaged items must also be reported and returned to us within seven working days of receiving the parcel.

For International customers: Please clearly mark 'Returned Items' on your parcel and all paperwork enclosed in an attempt to prevent the incurrence of import charges and taxes. We are unable to accept responsibility for any duties, taxes, fees or any other levies imposed by the local customs and excise for goods returned to us. All parcels that have not been labelled correctly and incur a customs charge will be returned to you by Royal Mail within 21 days.